Privacy Policy

1. Introduction

LuxeCasita ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, submit a form, request a consultation, schedule a planning review, communicate with us, or use our services.

This Privacy Policy is intended to support website use, CRM communications, form submissions, email communications, and text messaging compliance, including opt-in and opt-out practices for SMS communications. It does not replace any project-specific agreement, construction agreement, financing agreement, or other written contract.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

- Name

- Email address

- Mobile phone number or other phone number

- Property address or project address

- Mailing address if provided

- Preferred contact method and contact timing preferences

- Project goals, intended use, model or size interest, budget range, timeline, site or utility notes, and related planning information

- Photos, documents, surveys, listing links, parcel information, or other files you choose to provide

- Financing-related inquiry indicators, basic financing-readiness information, or financing-related questions if you choose to ask about financing options or payment planning

- Messages, call records, voicemail information, form submissions, appointment information, and CRM activity related to your inquiry

We may also collect limited technical information, such as IP address, browser type, device information, cookies, pages visited, form activity, analytics data, and security logs. This information may be collected through our website, hosting providers, analytics tools, CRM tools, scheduling tools, email systems, and messaging platforms.

3. How We Use Information

We use information for business and operational purposes, including to:

- Respond to inquiries and requests for information

- Review inquiry details, property information, project goals, and planning-review suitability

- Schedule consultations, calls, planning reviews, site-feasibility conversations, and follow-up communications

- Provide project-related updates, reminders, scheduling notices, planning information, and customer support

- Coordinate internal review, design coordination, construction coordination, vendor coordination, and service-provider support when applicable

- Route financing-related questions separately, when appropriate, to the proper licensed or qualified channel

- Operate, maintain, secure, and improve our website, CRM, communications systems, and business processes

- Send optional marketing, educational, or promotional communications only when permitted or when you have opted in where required

- Comply with legal, regulatory, contractual, recordkeeping, and compliance obligations

4. SMS, Calls, and Email Communications

If you provide your mobile phone number and affirmatively opt in, LuxeCasita may send text messages from (602) 600-6333 related to your inquiry, consultation scheduling, planning review, site feasibility, project updates, reminders, follow-up, customer care, and routing financing-related questions to the appropriate licensed or qualified channel when applicable. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to receive text messages is not a condition of purchase.

If you separately opt in to receive marketing, educational, or promotional messages, we may send occasional marketing, educational, or promotional communications. You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP or by contacting us using the contact information below. You may opt out of emails by using the unsubscribe link where provided or by contacting us. You may request placement on our Do Not Contact list for calls.

Carriers are not liable for delayed or undelivered messages.

Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes. We do not sell your phone number, email address, or SMS consent information.

5. Consent Checkboxes and Form Submissions

Website forms may include separate consent options for project-related communications and optional marketing communications. Submitting a form does not automatically mean you have opted in to promotional text messaging unless you affirmatively select the applicable consent checkbox or otherwise provide express consent where required.

Website forms may display separate consent options similar to the following:

Project-related SMS consent: Optional: I agree to receive text messages from LuxeCasita from (602) 600-6333 related to my inquiry, consultation scheduling, planning review, site feasibility, project updates, reminders, follow-up, customer care, and routing financing-related questions to the appropriate licensed or qualified channel when applicable. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. View Privacy Policy and Terms & Conditions.

Optional marketing SMS consent: Optional: I agree to receive marketing, educational, or promotional text messages from LuxeCasita from (602) 600-6333. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. View Privacy Policy and Terms & Conditions.

SMS consent checkboxes should be optional and unchecked by default. Users should be able to submit website forms without selecting any SMS consent checkbox.

6. How We Share Information

We do not sell personal information, and we do not share text messaging originator opt-in data or SMS consent with third parties, affiliates, or partners for marketing or promotional purposes.

We may share or disclose information only as reasonably necessary for the following purposes:

- To trusted service providers that help us operate our website, CRM, scheduling systems, email systems, analytics tools, messaging platforms, payment systems, and business operations

- To contractors, vendors, designers, consultants, or project professionals when needed to review or coordinate a project or inquiry

- To route financing-related questions separately through an appropriate licensed or qualified channel when requested or applicable

- To comply with legal obligations, enforce agreements, protect rights, prevent fraud, or respond to lawful requests

- As part of a business transaction, restructuring, merger, sale, or transfer, subject to appropriate protections

Service providers may process information on our behalf but are not authorized to use personal information for their own marketing purposes.

7. Financing-Related Questions

Financing-related questions or basic financing-readiness information may be collected for planning intake and routing purposes only. Financing-related questions may be routed separately, when appropriate, through a properly licensed mortgage, financing, or qualified channel.

LuxeCasita does not guarantee financing approval, loan terms, rates, payments, program eligibility, or the availability of any financing option.

8. Cookies, Analytics, and Website Tools

We may use cookies, analytics tools, tracking pixels, CRM tracking, website performance tools, or similar technologies to understand website traffic, improve user experience, monitor form performance, support advertising or retargeting where permitted, and protect the security of our website. You may be able to limit cookies through your browser settings, but some website features may not function properly without them.

9. Data Retention

We retain personal information only as long as reasonably necessary for business, legal, compliance, project, recordkeeping, communication, and operational purposes, unless a longer retention period is required or permitted by law. We may retain records of consent, opt-in, opt-out, forms, communications, and project-related activity as needed for compliance and business records.

10. Security Measures

We use reasonable administrative, technical, and organizational measures designed to protect personal information. These may include secure website connections, restricted access, CRM access controls, service-provider safeguards, and other reasonable security measures. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Choices and Rights

You may request access, correction, deletion, or updating of your personal information where applicable. You may withdraw consent for optional communications. You may opt out of SMS messages by replying STOP and request help by replying HELP. You may opt out of emails through unsubscribe links where provided or by contacting us.

Depending on your location, applicable law may provide additional privacy rights. To make a request, contact us using the contact information below.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

13. U.S.-Based Operations and Technology Providers

LuxeCasita is based in the United States. Some technology providers we use may process or store information using systems or infrastructure located in the United States or other jurisdictions, subject to their own data protection practices and contractual obligations.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will display a “Last Updated” date. Continued use of our website or services after updates means you accept the revised Privacy Policy to the extent permitted by law.

15. Contact Us

For privacy, SMS, opt-out, or support requests, contact LuxeCasita at:

General Contact Email: [email protected]

Marketing Email: [email protected]

Phone/SMS: (602) 600-6333

Privacy Policy: https://luxecasita.com/privacy-policy

Terms & Conditions: https://luxecasita.com/terms-conditions

Mailing Address: 5100 N 99th Ave Ste 108, Glendale, AZ 85305-3052