Privacy Policy

1. Introduction:

Luxe Casita (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, schedule a consultation, or engage our building services.

We comply with:

GDPR (General Data Protection Regulation) for EU-based users

TCPA (Telephone Consumer Protection Act) in the U.S.

FTC (Federal Trade Commission) consumer protection laws

FCC (Federal Communications Commission) communications rules

Fair housing, lending, and financial regulatory standards in the United States

2. Information We Collect:

We may collect the following personal data:

First name and last name

Phone number

Email address

Property address

We may also collect limited technical data (IP addresses, cookies) for security and site functionality.

3. How We Use Your Data:

We use the information you provide to:

Evaluate casita project approval and qualification status

Schedule consultations and project planning discussions

Provide project updates, timelines, and deadlines

Coordinate logistics, material delivery, and labor scheduling

Communicate promotions and marketing materials before and after project closure

4. Legal Basis for Processing (GDPR):

We process your personal data under the following bases:

Consent – Collected through checkboxes on forms

Contract – To deliver requested consultation and building services

Legitimate interest – For project management and customer relationship maintenance

5. Marketing Communications (TCPA + GDPR Compliance):

By providing your phone number or email address and opting in, you consent to receive communications from Luxe Casita.

These may include updates, reminders, promotions, or project-related information.

Consent to receive communications is not a condition of purchase.

You may opt out of SMS messages at any time by replying STOP.

For assistance, reply HELP or contact us at [email protected].

You may opt out of emails by clicking the unsubscribe link in our messages.

You may request to be added to our Do Not Contact list for calls.

Standard message and data rates may apply.

We do not sell or share your contact information with third parties for marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes.

5A. SMS Communications:

If you provide your mobile phone number and opt in, Luxe Casita may send you SMS messages related to consultations, project updates, scheduling, reminders, and optional promotional updates.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact [email protected].

Consent to receive SMS messages is not a condition of purchase.

Text messaging originator opt-in data and consent will not be shared with any third parties.

6. Data Sharing:

We do not share customer information with third parties unless explicitly authorized by the client for project-related purposes (for example, lender coordination if requested).

This authorization does not include text messaging originator opt-in data or SMS consent.

7. Data Retention:

Customer data is retained for up to 3 years.

Retention begins after 90 days of inactivity.

Data is securely deleted when no longer required.

8. Security Measures:

We protect your information with:

HTTPS and SSL-secure communication

Industry-standard encryption for cloud-based databases

Secure payment processing

Restricted staff access to sensitive data

9. Your Rights (Under GDPR):

If you are an EU resident, you have the right to:

Access your personal data

Request correction or deletion

Withdraw consent at any time

Opt out of marketing communications

Requests can be sent to: [email protected]

10. International Data Transfers:

We operate exclusively within the United States and do not transfer personal data internationally.

11. Policy Updates:

We may revise this Privacy Policy periodically. The latest version will always display a “Last Updated” date at the top of this page.

12. No Harm Clause:

By using our services, you agree that Luxe Casita shall not be held liable for any harm, damages, or losses resulting from use or misuse of our website, services, or project information.