1. Introduction
Luxe Casita (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, schedule a consultation, or engage our building services.
We comply with:
GDPR (General Data Protection Regulation) for EU-based users
TCPA (Telephone Consumer Protection Act) in the U.S.
FTC (Federal Trade Commission) consumer protection laws
FCC (Federal Communications Commission) communications rules
Fair housing, lending, and financial regulatory standards in the United States
2. Information We Collect
We may collect the following personal data:
First name and last name
Phone number
Email address
Property address
We may also collect limited technical data (IP addresses, cookies) for security and site functionality.
3. How We Use Your Data
We use the information you provide to:
Evaluate Casita project approval and qualification status
Schedule consultations and project planning discussions
Provide project updates, timelines, and deadlines
Coordinate logistics, material delivery, and labor scheduling
Communicate promotions and marketing materials before and after project closure
4. Legal Basis for Processing (GDPR)
We process your personal data under the following bases:
Consent – Collected through checkboxes on forms.
Contract – To deliver requested consultation and building services.
Legitimate interest – For project management and customer relationship maintenance.
5. Marketing Communications (TCPA + GDPR Compliance)
By providing your phone number or email and opting in, you consent to receive communications from Luxe Casita.
These may include updates, reminders, promotions, or project-related information.
Consent is not a condition of purchase.
You may opt out of SMS by replying STOP.
You may opt out of emails by clicking unsubscribe.
You may request to be added to our Do Not Contact list for calls.
Standard message and data rates may apply.
We do not sell or share your contact information with third parties for marketing.
6. Data Sharing
We do not share customer information with third parties unless explicitly authorized by the client for project-related purposes (e.g., lender coordination if requested).
7. Data Retention
Customer data is retained for up to 3 years.
Retention begins after 90 days of inactivity.
Data is securely deleted when no longer required.
8. Security Measures
We protect your information with:
HTTPS and SSL-secure communication
Military-grade encryption for cloud-based databases
Secure payment processing
Restricted staff access to sensitive data
9. Your Rights (Under GDPR)
If you are an EU resident, you have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
Opt out of marketing communications
Requests can be sent to: [Insert Contact Email]
10. International Data Transfers
We only operate inside the United States and do not transfer personal data internationally.
11. Policy Updates
We may revise this Privacy Policy periodically. The latest version will always display a “Last Updated” date at the top of this page.
12. No Harm Clause
By using our services, you agree that Luxe Casita shall not be held liable for any harm, damages, or losses resulting from use or misuse of our website, services, or project information.